![]() If you know how, you can also attach any Logs or Crash files created by the game. Once the application has fully loaded, click on "Save All Information", save the file, and attach it to the ticket form. To do so, press the Windows' Start button, type dxdiag and press Enter. If your issue persists after following these troubleshooting steps, you can reach out to us by filling out this form! Be sure to include a copy of your DxDiag report. Microsoft has created a detailed article about this troubleshooting step which you can find by clicking here. To investigate this, you can try launching your game while in Windows' Clean Boot mode. This can lead to crashes, input issues, performance issues, etc. It can occasionally occur that another program running on your computer can interfere with your game in some form. ![]() exe file.ĭisabling potentially conflicting programs:
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